We do not accept returns or offer refunds on any of our products. All sales are final. However, if you receive a damaged or defective item, we will be happy to assist with an exchange or repair within 7 days of receipt.
Customized and special-order items, including engraved jewelry, are non-refundable. Please carefully review all customization details before placing your order to ensure you're satisfied with the design.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or repair at no additional cost to you.
We recommend using a professional jeweler to determine your ring size. If you're unsure, feel free to contact us for assistance in determining your size, and we can guide you through the process.
Order processing times vary based on the item purchased. Typically, orders are processed and shipped within 3-7 business days. Customized pieces may take longer. You will receive a tracking number once your order has been shipped.
Once your order has been placed, we are unable to modify it, especially for customized or special-order items. If you have a concern or need to make changes, please contact us as soon as possible, and we will try to assist you.
Yes, all our diamonds are certified by reputable gemological institutes like GIA (Gemological Institute of America). Each diamond comes with a certificate that ensures its quality and authenticity. If you have any questions about a specific item, feel free to ask.
To maintain the beauty and longevity of your jewelry, avoid exposure to harsh chemicals and extreme conditions. We recommend regular cleaning with a soft cloth and periodic professional inspections to keep your pieces in excellent condition.
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